Dear David,
My father introduced me to you in 1983 when I was twenty-three and just taking over more responsibility at the butcher's shop. Dad said, "Tom, if you're going to run this business properly, you need David Thompson to keep your books straight." I'll be honest—I thought accountants were stuffy and humourless, more interested in finding what you'd done wrong than helping you do things right. You proved me completely wrong within about ten minutes. You came to the shop, looked at our setup, asked about our suppliers and our customers, and then said something I've never forgotten: "Good businesses run on two things—quality product and honest numbers. You've got the first; I'll help you with the second." That began a thirty-four-year relationship that probably saved our family business more than once.
I remember particularly the mess I made of the VAT returns in 1987—I'd gotten behind and was panicking about penalties and what felt like an impossible pile of paperwork. You came round to the shop one evening after we'd closed, sat at the small table in our cold room office, and worked through everything with me for three hours. You didn't lecture or judge; you just showed me how to organize it, explained what each form actually meant, and helped me see that it was manageable if I took it step by step. You mentioned that your son Andrew had been born a few years earlier and that sleepless nights had taught you that most overwhelming things were just a series of small tasks strung together. That practical wisdom, delivered without any condescension, was exactly what I needed. We ordered Chinese takeaway and worked until nearly eleven o'clock, and when I tried to pay you extra for the evening, you refused, saying that helping clients succeed was the whole point of the job.
Over the years, I watched you navigate your own life transitions with the same steady grace you brought to your work. When you expanded the practice in 1995 and took on Fiona as a partner, you told me you were proud that the business had grown through word-of-mouth and reputation rather than advertising—that felt very much in keeping with your character. When you became a grandfather, I noticed the way your face would light up when you mentioned Emily or, later, Oliver. You told me once about teaching Oliver to identify different birds in your garden while you did your gardening, and I thought how patient you must be to engage a small child's questions with such seriousness. That same patience had certainly helped me navigate countless business decisions over the decades.
Your retirement in 2017 marked the end of an era for many of us in Cheltenham's business community. At that farewell gathering at the pub, I meant what I said about you being the moral centre of local commerce—someone who believed that business should serve community, not the other way around. I see you sometimes on the footpaths near Leckhampton Hill, walking with Margaret and that wheaten tan Border Terrier called Barley, and I always think how well you've earned that peaceful retirement. You taught me that integrity isn't complicated—it's just doing what you say you'll do, treating people fairly, and showing up consistently. Thank you, David, for thirty-four years of patient guidance, honest advice, and for showing me what it means to be a professional who genuinely cares about the people he serves.